  Managing conflicts is a critical skill for any employee, leader or manager. The Conflict Resolution Strategies video program is designed to assist the trainers teaching this skill. The purpose of this training module: To build the ability to identify the real problem, control emotions and deal with the conflict in a dignified manner, which can only be beneficial to all parties involved. By answering two basic questions, five logical strategies for solving conflicts have been defined. Five action-packed vignettes are used to clearly illustrate each of them. The trainer will be able to: • show the program • summarize, discuss and emphasize the learning points • test understanding by having the participants answer the questionnaire Participants will have the opportunity to learn: • how to analyze the factors that matter most in solving a conflict • how to choose the appropriate strategy based on a logical win / lose formula • the benefits and limitations of each strategy The true power of managing conflicts lies in building understanding, trust and long lasting business relationships. This training module includes: • (1) Conflict Resolution Strategies video 18:45 min • (1) Leader’s Guide • (1) Participant’s Worksheets - detachable and reproducible, located at the end of the Leader’s Guide |