  An Entry-Level Guide On a first job, students suddenly find themselves "on the other side of the counter" dealing with customers who range from polite to puzzled, from indecisive to just plain ornery. Communicating With Customers teaches how to deal with people-as-customers. Viewers learn how to diffuse an angry customer, the importance of attitude and appearance, how to deal with customers on the telephone and how to serve "lemon aid". 20 minutes. |